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Terms of Service

The agreement between you and Gardenroom Studio when you create a workspace and use the service.

Last updated 10 October 2026

Who we are

Gardenroom Studio (“we”, “us”) runs the Gardenroom Studio service at https://3dgardenroomstudio.com. You can reach us at hello@3dgardenroomstudio.com. Gardenroom Studio is a trading name of Finnitrex Ltd, a company registered in England and Wales with number 16973401, whose registered office is 483 Green Lanes, London, England, N13 4BS.

These terms apply to your use of Gardenroom Studio: the website builder, the garden-room designer and widget, the enquiry inbox, the AI assistant, the API and everything else we offer. By creating an account or using the service you agree to them. If you are signing up for a business, you confirm you can bind that business.

What the service does

Gardenroom Studio helps garden-room businesses build a website, let visitors design a garden room, and manage the enquiries that follow. Designs and plans made with the service are concept layouts. They are not planning advice, building-regulations approval, a survey or a quotation.

Your account

  • Give us accurate details and keep them up to date.
  • Keep your password and API keys secret. You are responsible for what happens under your account, including by teammates you invite.
  • Tell us at once if you think someone has got into your account.
  • You must be at least 18 and use the service for business purposes.

Your workspace and your team

The person who creates a workspace is its owner. Owners and admins decide who else can join and what they can do. Roles control what each person can see and change. Owners and admins are responsible for the people they add and for removing access when someone leaves.

Your content and your customers’ data

You keep ownership of everything you put into the service: your text, pictures, designs, branding and the enquiries you receive. You give us permission to store, process, display and transmit that content only as needed to run the service for you, for example to publish your website or to send an enquiry notification.

When a homeowner sends an enquiry through your website or widget, you decide why and how their data is used, and we process it for you. You are responsible for having a lawful basis, for your own privacy notice and for answering their requests. Our Data Processing Agreement sets out how we do that. Our Privacy Policy explains how we handle your own account data.

Publishing websites and custom domains

  • You are responsible for everything on a site you publish, including text, pictures and prices, and for having the rights to use them.
  • When you import from an existing website, you confirm you own it or have permission to copy its content and pictures.
  • To connect a domain you must own it or be authorised to use it. We check ownership with a DNS record, and we may disconnect a domain if the check fails or someone else claims it.
  • We may unpublish a site that breaks these terms or our Acceptable Use Policy.

The AI assistant

The assistant can read parts of your workspace and propose changes, such as edits to your website. It does not change anything until you approve it. Assistant answers are generated by AI models and can be wrong or out of date, so check them before relying on them. When you pick an AI provider, your prompt and the workspace information the assistant needs are sent to that provider to produce the answer. See the Privacy Policy.

Plans, fees and payment

Some features are free and some need a paid plan. Prices, what each plan includes and the billing period are shown before you buy. Paid plans renew until you cancel, and you can cancel at any time from your workspace; the plan then runs to the end of the period you paid for. Unless the law says otherwise, fees already paid are not refunded for part-used periods. Fees are in pounds sterling and include VAT where it applies. We will tell you before we change a price, and the change applies from your next renewal.

Acceptable use

You must follow our Acceptable Use Policy. In short: no unlawful, misleading or harmful content, no attacking or overloading the service, and no using it to spam people.

Our service and our rights

We own the service, its software, designs, models and branding. We give you a limited, non-exclusive, non-transferable right to use it while your account is active. You may not copy, resell or reverse engineer it, or use it to build a competing product, except where the law allows.

Please send us ideas and feedback. We may use them without paying you or crediting you.

Availability and changes

We work to keep the service running, but we do not promise it will always be available or free of errors. We may change, add or remove features. If we remove a feature you rely on in a way that matters, we will give you reasonable notice where we can.

Ending this agreement

You can stop using the service and delete your workspace at any time. We may suspend or end your access if you seriously or repeatedly break these terms, if you do not pay, or if the law requires it. Where we reasonably can, we will tell you why and give you a chance to put it right first. After a workspace is deleted we remove its data as described in the Privacy Policy. Before you leave, you can export your enquiries and use the API to take your data with you.

Our responsibility to you

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to that, we are not liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss. Our total liability to you for all claims arising from the service in any 12 months is limited to the amount you paid us in that period, or £100 if you paid nothing. We are not responsible for decisions you or your customers make from concept plans or AI output, or for failures caused by services outside our control, such as your domain registrar or internet provider.

Changes to these terms

We may update these terms. For material changes we will email the workspace owner or show a notice in the app at least 14 days before they apply. If you keep using the service after that date you accept the new terms. If you do not agree, you can delete your workspace before then.

Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, unless mandatory law gives you the right to use another court. If something goes wrong, please write to us first at hello@3dgardenroomstudio.com and we will try to put it right.